Profile photos will help members within the Backupz community identify you or your family. Remember, profile photos will often be the first impression a member will have about you. Make a great first impression, you deserve it!

Backupz will review all profile photos within the community for approval and notify members that have not received approval. Please ensure your personal safety and privacy when uploading a photo, remember your profile photo will/can be viewed by members within the Backupz community.

Please take a look into our profile photo guidelines below:

Good

• Yourself or a photo of your family
• Please use recent/current photos
• Use a clear photo- one with good lighting
• Don’t forget to smile
• Be close, we want to see your face (Shoulders & up)
• Be appropriate and professional

Not so Good

• Sunglasses, hoodies up and hats
• Offensive gestures, text and language in photo
• Cartoonish filters
• Advertising other brands or business, including logos
• Photo taken from far away
• Extreme edited or distorted photos
• Blurred photos
• Face Masks (aside from religious or cultural headwear)

Note: By uploading a photo that contains a child or children, you’re ensuring that you are the legal guardian or have permission to use the photo.

Due to safety and quality concerns a single sitter within our community is authorized to provide care for a maximum of four children. Request that exceeds limit will require a second sitter.

Backupz offers three premium membership options, which includes our monthly (1 month), quarterly (3 Months) and Biannual (6 months). All membership subscriptions will renew, until canceled, please keep in mind that we do not offer refunds

Premium Memberships Includes:

• Create account
• Post job listing
• Review and approve sitter(s) for job
• Review profiles of sitter that applied for your job listing
• View and reply to messages from sitters
• Rate sitter

You will not be able to remove or hide reviews written for you. Backupz routinely checks and reads reviews . Backupz will have sole discretion to remove a written review that’s deemed inappropriate or unacceptable in our community.

You will not be able to edit reviews that are written about you, nor reviews you’ve written about other members within the Backupz community.

We recommend that all members use the message feature within their Dashboard, whenever communicating. Using the message feature allows Backupz to manage and respond to inappropriate language and behavior. We strongly encourage members to communicate through the messaging feature, until comfortable enough to exchange contact information and communicate externally. However, Backupz will not address issues that arise outside of our community.

Each profile will be reviewed prior to approval within the Backupz community. Your profile will be hidden, if it doesn’t meet our standards and/or your membership has expired. In order for your profile to remain active, please maintain an active membership, accept community terms and ensure your profile photo meets our standards.

Anytime you’re in need of assistance or just want to report, please click the Report Concerns tab within your Dashboard to report all concerns, questions and/or incidents.

You create the price in your listing. There is a chance that the rate may not be favorable, nor accepted by the sitters. We ask that you consider adjusting the rate to a more competitive rate to attract sitters to your job.

Yes and No-Sitters are responsible for cleaning up after any and all activities that were created for the sole purpose of the job. Sitters are not responsible for cleaning areas that are unrelated to activities performed with child/ren.

Backupz is only available in the state of Wisconsin at this time. Currently, we’re providing care for the following Milwaukee South West and South Shore cities listed below:

• Cudahy
• Franklin
• Greendale
• Greenfield
• Hales Corner
• St Francis
• South Milwaukee
• Bay View
• New Berlin

Not in your area? Please sign up to receive community news, updates and launch alerts on our family registration page.

Whenever a sitter has shown interest in your job, simply click favorite me on their profile. When the selected sitter(s) applies to your job(s) in the future- you will notice a red heart next to their names, select a sitter out of your favorites.

No. Backupz does not authorize sitters to drive, nor transport child/ren.

Please reach out to your sitter. Your sitter has complete control whether to continue or withdraw from the job. If your sitter cancels, due to the change you will be charged a cancellation fee.

We recommend that you include additional time in your listing, or simply use our ShortRun care feature.

Sitter are not expected to clean your home, laundry, run errands, make deliveries, give baths or showers to child/ren. Sitters are not authorized to give medication to child/ren.

Please provide the name(s) and relationship of any pre-authorize individual(s) that your sitter will/can release child/ren to upon departure of the sit other than yourself. Please include this information in your Dashboard and listing. It is prohibited for your sitter to release your child/ren to any unauthorized persons, whether family or friends.

** All pre-authorize individuals MUST show a valid ID upon arrival before child/ren can be released from sit. The name displayed on the listing for the pre-authorize individuals’ has to match the name shown on their ID

We understand that situations can happen, which may cause you to go over your scheduled time, please reach out to your sitter. Sitter will do their best to accommodate your request. You will be responsible to pay the sitter for the additional hours at the same hourly rate.

Standard Care is a feature that allows families to create listings for childcare between 3 to 8 hours.

You will be charged for the full amount of your original listing price. Please pay the sitter the full amount listed.

Membership fees cover Backupz costs to run our platform, support recruit, interview, and onboard sitters, as well as provide support during sits.

ShortRun Care is an additional way for you to receive care outside of our Standard Care 3 hour minimum. Use Backupz Short Run feature when you’re in need of care for a short period of time, which is between 1 hr-2.5 hours.

Short Runs are ideal for grocery runs, errands, appointments as well as movie dates. You could also use Short Runs to get to know your sitter, see them in action!

A recurring job is a listing that occurs repeatedly for your family. Recurring jobs will only last for 2 to 4 weeks at a given time, afterwards you will have to create a new recurring listing in order to continue to use the option.

After each completed job the sitters as well as the families will rate their experience, which is located within the dashboard. Your overall rating is an average of the past ten jobs. Members whose average drops below our standard 4.5 rating will have their account reviewed, which could lead to removal from the Backupz community. Backupz wants to ensure that all members have a good experience within the community.

Once your account has been removed from the Backupz community, the removal decision is irreversible.

Backupz has complete discretion as it pertains to removing a member from the community. Being removed from the platform usually occur due to one of these reasons, but not limited to:

• Unacceptable behavior
• Canceled Membership
• Overall rating has dropped below our standart(4.5)
• Insufficient funds to cover membership fees
• Cancellations

Removal from the Backupz community is no way a reflection on your individual character, general reputation, personal characteristics or mode of living. Please keep in mind that we do not provide refunds or credits whether personal or Backupz decision for removal.

We understand that situations can and will occur in life that will require us to make adjustments. In the case that a sitter has canceled. Please select another sitter.

Yes, you can cancel your request for free up to 24 hours prior to the start time of your booking. Cancellations that occur less than 24 hours before the scheduled start time will incur cancellation fees.

Simply log into your Dashboard under the Fulfilled Listings tab. Select the listing you would like to cancel, provide a reason for cancellation then submit. The cancellation will notify Backupz as well as your sitter.

Cancellation fees are as followed:

$30 -Cancellation after a job has started
$20 -Cancellation within 1 hour of job start time
$10 -Cancellation between 2hr to 23 hrs of the start time.

Yes, you can cancel your membership at any time. Please note that Backupz will not credit nor refund, due to cancellation. Once your account has been canceled, billing will stop and your account will be hidden in the platform.

Backupz does not withhold taxes. Backupz is a platform for families to connect with local childcare professionals, we’re not an agency. For this reason, we do not employ sitters in any way. Members are responsible for all applicable taxes, withholding or reporting obligations. Consequently, Backupz does not provide W2’s, 1099s, unemployment benefits nor provide tax assistance to members. We encourage members to consult with their tax advisor. In case it’s helpful for tax purposes, we encourage all members to consider using electronic payment methods in order to track their transaction history.

Backupz uses the payment platform Stripe to manage membership subscriptions.

No, Backupz does not charge, nor deduct any fees from our members. You will notice a WI sale tax charge during membership checkout.

Yes, please review the sitter’s payment preference prior to approving/accepting a sitter for your listing.